Privacy Policy

Last updated: 10 June 2026

At Vinoshin, operated by VINOSHIN TECHNOLOGY ("we", "us", "our"), we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

Information You Provide

  • Contact details: name, email address, phone number
  • Shipping information: full address, city, state, pincode
  • Payment information: UPI transaction IDs, payment method selected (we do not store UPI PINs, card numbers, or any banking credentials)
  • Communications: messages sent through our contact forms or to our support email

Information Collected Automatically

  • IP address, browser type and version, and device information
  • Pages visited, time spent, and actions taken (via Google Analytics)
  • Cookies and similar technologies used for essential site function and analytics

2. How We Use Your Information

  • To process and deliver your orders
  • To send transactional emails about your order status, shipping, and delivery
  • To respond to your queries, feedback, or complaints
  • To improve our website, product catalogue, and customer experience
  • To comply with legal obligations, including GST invoicing and regulatory requirements
  • To detect and prevent fraud or misuse

3. Sharing Your Information

We do not sell your personal information. We share limited data only with the following parties, strictly for the purpose of fulfilling your order:

  • Shipping partners: your name, address, and phone number, to deliver your package
  • Payment gateway: transaction details with our UPI gateway (MMADPay) to process payments
  • Analytics providers: Google Analytics receives anonymised browsing data
  • Legal authorities: only when required by law or a valid legal request

4. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, to comply with legal obligations (such as tax records, typically 8 years), or to resolve disputes. Inactive accounts may be purged after 5 years of inactivity.

5. Your Rights

Under Indian law, including the DPDP Act, 2023, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data, subject to legal retention requirements
  • Withdraw consent for processing, where consent is the legal basis
  • Lodge a complaint with the Data Protection Board of India

To exercise these rights, email us at contact@vinoshin.com. We will respond within 30 days.

6. Data Security

We use industry-standard security practices including SSL encryption for all data in transit, secure server environments, and access controls. However, no online transmission is ever completely secure, and we cannot guarantee absolute security.

7. Cookies

We use essential cookies for site functionality (such as maintaining your cart) and analytical cookies for understanding site usage. You can control cookies through your browser settings, though disabling essential cookies may affect site functionality.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Significant changes will be communicated via email if you have placed an order with us.

11. Contact & Grievance Officer

For any questions or concerns about this Privacy Policy or your personal data:

VINOSHIN TECHNOLOGY
429, Apollo Tower, 2 MG Road, Indore, Madhya Pradesh - 452001
Email: contact@vinoshin.com
Phone: +91 96504 94899
GSTIN: 23ABAFV5533E1ZH

Grievance Officers: Ajay Kaneriya and Aditya Kaushal
Email: grievance@vinoshin.com